aromnella is an online retail store operated by Chongqing Luokeyang Information Technology Co., Ltd.. The company manages table-aesthetic mat, coaster, placemat, and related tabletop accessory sales, order fulfillment, customer service, returns, refunds, and other transactions completed through aromnella.com.

Legal Entity : Chongqing Luokeyang Information Technology Co., Ltd.

Registered Address : No. 134, Attached to No. 7 Yinzhu Yuan, Kangmei Subdistrict, Liangjiang New Area, Chongqing, China

Hours: Monday to Friday, 9:00 AM - 6:00 PM Eastern Time, excluding public holidays.

Our team normally responds within 1–2 business days .

When contacting us about an existing purchase, please include your order number and the email address used during checkout . This will help us locate your order and provide assistance more efficiently.

If your order arrives damaged, defective, incomplete, or different from the item purchased , please contact us as soon as possible and provide clear photos or videos showing the product, packaging, and shipping label.

Please contact our customer service team for return instructions before sending an item back . Returns sent without prior approval may not be accepted, as the correct return address may differ depending on the order.

Most inquiries are answered within 1–2 business days . Additional processing time may be necessary for cases involving shipping carriers, payment providers, order verification, or privacy-related requests.