FAQ
Frequently Asked Questions
Last updated: October 09, 2026
Guidance for coasters, placemats, table mats, care, orders, shipping, returns, and support.
Products & Table Styling
What kinds of products does aromnella offer?
aromnella focuses on refined tabletop essentials such as drink coasters, placemats, table mats, and related decorative surface accessories. Available shapes, colors, textures, materials, and sizes may change over time.
Are the products designed for both practical use and table styling?
Yes. Our selection is chosen to combine everyday practicality with a clean, elevated appearance. Depending on the item, products may help protect surfaces, define place settings, organize dining areas, or add visual texture to a tabletop.
Do you offer different shapes and styles?
Depending on availability, products may include round, square, rectangular, woven, textured, minimalist, decorative, natural-look, or modern styles. Please check each product page for the exact design and included quantity.
Will the color look exactly the same as it does online?
We aim to display colors as accurately as possible, but screens, lighting, photography, and natural or manufactured material variation may cause small differences in color and texture.
Coasters
What are your coasters designed for?
Our coasters are designed for everyday tabletop use under cups, mugs, glasses, or similar drinkware. Depending on the material, they may help create a cleaner place setting and reduce direct contact between drinkware and the table surface.
Can the coasters be used with hot and cold drinks?
Suitability depends on the coaster material and product specifications. Please review the individual product page for heat resistance, moisture handling, and care guidance before use with very hot or heavily chilled drinkware.
How do I choose the right coaster size?
Compare the listed coaster dimensions with the base diameter of the cups, mugs, glasses, or small serving pieces you plan to use. A coaster should provide stable support without being too small for the drinkware base.
How should I clean the coasters?
Care depends on the material. Some styles may be wiped clean, while others may require gentle hand cleaning or dry care. Always follow the cleaning instructions provided on the specific product page.
Placemats
What are placemats used for?
Placemats can help define individual dining positions, add a decorative layer to the table, and provide a practical surface beneath plates, bowls, cutlery, and drinkware.
How do I know whether a placemat will fit my table setting?
Check the product dimensions and compare them with your table size, plate diameter, spacing between seats, and the amount of open tabletop you prefer around each place setting.
Can placemats be used on wood, stone, glass, or painted tables?
Many placemats can be used on a variety of surfaces, but compatibility depends on the material, backing, moisture, heat, and finish of your table. Review the product-specific guidance and test carefully if your surface is delicate.
Can I layer placemats with tablecloths or runners?
Yes, when the materials and dimensions work well together. Layering placemats over a tablecloth or alongside a runner can add texture and structure to a dining arrangement.
Table Mats & Surface Protection
What is the difference between a table mat and a placemat?
A placemat is generally sized for an individual place setting, while a table mat may be used more broadly beneath serving pieces, centerpieces, cookware, decorative objects, or grouped tableware depending on its size and material.
Can table mats protect against heat?
Heat resistance varies by material and product design. Do not assume that every table mat is suitable for hot cookware. Review the product page for heat-use guidance before placing hot items on the mat.
Can table mats help with spills or moisture?
Some materials can help create a barrier between the tabletop and minor moisture or condensation, but absorbency and water resistance vary. Clean spills promptly and follow the care instructions for the specific product.
Will a mat move on a smooth tabletop?
Grip performance depends on the mat material, underside texture, table finish, surface cleanliness, and item weight. Keep both the mat and tabletop clean and dry for the best placement.
Materials & Care
What materials are used in aromnella tabletop products?
Materials vary by item and may include woven fibers, synthetic materials, silicone-like surfaces, cork-like materials, fabric, felt, wood-look materials, or other decorative tabletop finishes. The exact material is listed on each product page.
Can woven or fabric placemats be machine washed?
Only if the product page specifically states that machine washing is suitable. Some woven, structured, coated, or decorative materials may require spot cleaning or gentle hand care instead.
How can I help keep the mats looking neat?
Follow the product-specific care instructions, clean spills promptly, allow damp items to dry fully, avoid unnecessary exposure to harsh chemicals, and store the mats flat or in the recommended manner where practical.
Can natural-looking materials vary in texture?
Yes. Products with woven, wood-look, stone-look, fiber, or handcrafted visual effects may show small differences in texture, pattern, edge detail, or tone.
Choosing the Right Size & Style
How do I choose the right placemat size?
Measure the usable tabletop area and consider plate size, cutlery placement, drinkware, and spacing between diners. Compare those measurements with the dimensions shown on the product page.
How many placemats or coasters should I order?
Choose a quantity based on your usual number of diners, drinkware needs, and whether you want spare pieces for guests or replacement. The number of pieces included in each listing is stated on the product page.
Can I mix different coaster and placemat styles?
Yes. Mixing complementary textures, shapes, and tones can create a more layered table setting. For a calmer look, choose pieces with related colors or materials; for more contrast, combine different shapes or finishes.
Which styles work well for a minimalist table?
Neutral tones, simple shapes, subtle textures, and clean edges usually create a restrained look. Product photos and dimensions can help you judge how each style will sit within your existing tableware.
Orders & Shipping
How long does it take to process an order?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
How long does shipping take?
Delivery time depends on the destination, shipping method, carrier, customs processing, and local delivery conditions. Available shipping options and estimated delivery information will be shown at checkout when applicable.
Will I receive tracking information?
When tracking is available, the tracking details will normally be sent to the email address provided during checkout after the order has been dispatched. Please allow some time for tracking activity to appear.
What should I do if I entered the wrong shipping address?
Please contact service@aromnella.com as soon as possible. If your order has not yet been processed or dispatched, we will try to assist with the requested change. Address changes may not be possible after shipment.
Damaged or Incorrect Orders
What should I do if a mat or coaster arrives damaged?
Please contact us as soon as reasonably possible and provide your order number, the email used during checkout, and clear photos of the product, packaging, and shipping label where available.
What if I receive the wrong size, color, or design?
Contact our customer service team with your order details and clear photographs of the item received. We will review the issue and provide an appropriate solution if the incorrect item was sent.
What if something is missing from a set?
Please contact us with your order number and details of the missing piece or quantity. Photos of the package and contents may help us review the issue more efficiently.
Returns & Refunds
Can I return a coaster, placemat, or table mat?
Eligible products may generally be returned within 30 days after delivery in accordance with our Return Policy. Items should generally be unused, undamaged, and returned with their original components and packaging where reasonably possible.
Do I need to contact you before returning an item?
Yes. Please contact our customer service team before sending any item back so we can confirm return eligibility and provide the appropriate return instructions and return address.
How are refunds issued?
Approved refunds are issued to the original payment method. Additional processing time may be required before the refunded amount appears in your account depending on your payment provider or financial institution.
Contact aromnella
How can I contact aromnella?
You can contact our customer care team at service@aromnella.com.
What information should I provide when contacting you?
For order-related questions, please provide your order number, the email address used during checkout, a brief description of the issue, and relevant photographs or videos when applicable.
How long does it take to receive a response?
Our customer service team normally responds within 1–2 business days. Some cases may require additional time if we need to communicate with shipping carriers, payment providers, or other service partners.